Technical Support
Get help with platform functionality, AI employees, integrations, and troubleshooting.
We're Here to Help
Whether you have a question about your account, billing, technical support, or our AI platform, our team is ready to assist you.
Support Categories
Account & Billing
Questions about subscriptions, invoices, payments, or account management.
Mobile App Support
Assistance with the Gioconda AI mobile application for iOS and Android.
Sales & Product Questions
Learn more about Gioconda AI products, features, pricing, and platform capabilities.
Contact Information
Customer Support
support@gioconda.aiPrimary support contact for all customer inquiries.
General Inquiries
info@gioconda.aiBusiness inquiries, partnerships, and general questions.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Support requests submitted outside business hours will be responded to as soon as possible.
Frequently Asked Questions
Before Contacting Support
Please include the following when requesting assistance:
- Account Email
- Company Name (if applicable)
- Description of the issue
- Screenshots (if available)
- Device and browser information (if applicable)
Company Information
Gioconda AI™ is developed, operated, and supported by NEXTGENVOICE, LLC, doing business as Gioconda AI Operations.
Still Need Help?
If you can't find the answer you're looking for, please contact our support team.
